FAQ
You can book the service by filling in the form on the website, send an email or contact us calling the phone number. Alternatively you can make a quick booking by writing us on whatsapp or instagram all the data of the trip. Don’t worry if we don’t respond immediately, it means that we are checking the availability of cars and drivers for your dates. You will find all our references in the contacts page.
The best solution is to move in advance and book the transfer or service “hourly disposal” as soon as you know the details of your trip. You can also book with days, weeks or months in advance.
Keep in mind that during the peak season it is not easy to find a free car, we recommend you book early.
Depending on the area of service request and the availability of our vehicles, drivers and partners, we guarantee the service up to 4 hours before.
You can book our transfer service in a few clicks through the form, mail or via whatsapp. Do you need a service now? Contact the phone number and we will do our best to provide you with a car immediately.
Yes, on request we can provide a cooler bag for your products, a bottle of wine or prosecco, meet the special person with a bouquet of flowers or other.
Any request will be evaluated and a quote for the service will be provided.
Please indicate all your requests in the message section, so that we can take them into account during the quotation process and confirm the feasibility of the request.
Yes, it is possible to request the service exclusively for the transport of luggage, documents, personal objects, sports equipment or other items.
You can view all our services on the services page or send us your request via the channels indicated in the contact section.
In the case of exceptional transport, contact us for advice, specifying the quantity and size of the luggage.
Depending on the size of your luggage, you will be offered an ad hoc solution and car.
Booking of services takes place through the manager. The driver doesn’t know the availability of all vehicles and the price list for all routes.
You can contact us via the form on the site, telephone or email. Alternatively you can make a quick booking by writing us all the service details on WhatsApp or Instagram.
Yes, MaxDrive has established various collaborations with partners in Italy.
If you need a guided tour, support with hotel booking, a personal shopper and so on, send us the request and we will do everything we can to best satisfy your need. You can view all our services on the dedicated page.
Yes, you can request it when booking, indicating the age or weight of your children.
We will proceed to choose the most suitable seat:
- car seat for newborns: up to 10 kg
- car seat for children: 9-25 kg
- booster for children: 22-36 kg
Once you have completed your online booking, you will be provided with the necessary information.
The day before the service you will be sent the telephone number of the assigned driver, so that you can agree on the meeting point.
If there are no particular indications, the driver will wait for you at the indicated address, at the hotel entrance, at the station or airport exit (in this case with the name sign in his hand).
The driver will wait for you in the hotel lobby or in the car at the hotel entrance, having previously notified the concierge of his arrival.
As a rule, the driver will wait for you immediately at the arrivals exit at the airport or at the beginning of the station platform, with your name sign in hand or the name/logo of your company.
In any case we provide the driver’s telephone number, so that you can be in contact and agree on the meeting place.
Of course, the day before the service you will be sent an email or a message with all the information to contact the driver and/or our office for every need.
If you have received the booking confirmation, the driver will certainly be there to meet you.
If you do not see the driver with the sign with your name, contact his number directly, which is provided to you the day before the service. Alternatively, contact us for assistance via the channels indicated in the contact section.
This service provides a driver with the car at your disposal for a few hours, days or weeks. There are no limits for this service, as the customer decides how long he needs it for. It could be a dinner, a meeting, a tour with a tour guide, a beach or mountain holiday or anything else.
This is the Chauffeur service par excellence, where the customer can feel the true comfort of having a private driver waiting for him, always ready to go.
Yes, the driver can support you with tax free or accompany you with your luggage to the train carriage or to check-in at the airport. It is a paid service. For details, contact us via the channels indicated in the contact section and tell us your need.
Any additional stops or route deviations during the journey may be subject to an increase in the cost of the booked service. Tell us the details when booking or, if the need arises during the service, ask the driver who will indicate any costs based on additional time and distance.
Max Drive has a diversified fleet and collaborates with various partners in the area. We can provide the necessary number of cars, depending on your needs.
Our fleet consists of Mercedes business and luxury-class vehicles, inspected annually, with regular servicing and carefully prepared for each season and each journey. You can view the cars in the Car Park section.
We guarantee 1 hour of free waiting at the airport from the agreed pick-up time.
Pick ups at train and bus stations, private addresses and hotels include 15 minutes of free waiting.
Once the free waiting is over, the cost of waiting is 40 euros/hour.
Our drivers monitor the customer’s journey, so they are able to understand if the customer will arrive early.
For logistical reasons it is not always possible for the driver to arrive before the time indicated by the customer during the booking phase. In this case the customer will have to wait for the agreed pick up time.
It is always a good rule for the customer to notify the driver of any changes, so as to be aligned and meet easily.
You can cancel or modify your transfer, keeping in mind the following:
- Cancellations more than 24 hours before the transfer are free and without penalties. If you have paid the deposit, it will be returned to you.
- Cancellations within 24 hours of the transfer have a 100% penalty. There will be no refund of the deposit or the payment for the service.
The price given to you is always per service/vehicle.
The price is final and includes taxes, parking, airport fees, fuel, entry into restricted traffic zones and motorway tolls.
The maximum number of people and luggage is shown next to the chosen vehicle.
If the number of passengers or luggage is bigger than the capacity of the chosen vehicle, you will need to change the type of car or book more cars.
The 30% deposit is required when booking the service. It is a form of guarantee that is required to reserve the car and the driver for you.
If you have already paid the deposit and can no longer or no longer want to use the service, you must cancel the order by contacting us via the channels available in the contact section.
If the order is canceled more than 24 hours before the transfer, we will refund the amount paid.
If the order is canceled within 24 hours of service, there will be no refund of the amount paid, which will be retained by our company.
The rate provided is always per vehicle/service, not per person.
The rate depends on various factors, such as the chosen car, the type of service, the quantity of people, the travel distance, the season of year, night time, holidays, periods of major events, actual availability of vehicles, promotions in progress.
The price offered to you is already final, including all costs.
A supplement may be requested from the customer in case of waiting beyond the time already included in the price, in case of additional stops or unforeseen deviations on the route or in case of significant lengthening of the route for objective reasons (road closures/tunnels or other).
Another case scenario is the one that involves the route in which you have to take the ferry or the train with the car. In this case the ticket is paid by the customer.
Different payment methods are available, so that our customers can choose the most convenient one for their needs. Whatever payment method you choose, a deposit of 30% of the total will always be required to confirm the booking.
- CASH
A 30% deposit is required to confirm the booking. The balance must be paid directly with the driver upon arrival at the destination.
- CREDIT CARD
A 30% deposit is required to confirm the booking. You can choose whether to pay only the deposit or pay for the entire service. In the case of a deposit only, the balance must be paid directly with the driver (by card or cash) upon arrival at the destination.
- ADVANCE BANK TRANSFER
A 30% deposit is required to confirm the booking. You can choose whether to pay only the deposit or pay for the entire service.
Due to the timing of interbank operations, an instant bank transfer or an ordinary bank transfer must be performed 3 days before the service.
In the case of a deposit only, the balance must be paid directly with the driver (via instant bank transfer, card or cash) upon arrival at the destination.
- MONTHLY BILLING
There is the possibility for companies to establish a monthly cumulative invoicing system. Any economic and payment conditions are to be established during the negotiation.
Yes, cancellations more than 24 hours before the transfer are free and without penalties. If you have paid the deposit, it will be returned to you.
Cancellations within 24 hours of the transfer have a 100% penalty. Whether the deposit or the entire amount has been paid, a refund is not expected and the amount will be retained by the company.
Yes, you can change the booked service by sending an email or by contacting the telephone number. Alternatively you can make a quick request by writing to us on WhatsApp, Instagram or via email all the details of the booked service and the changes to be made. In the event that the modified factors are significant, the modification of the service is subject to the change in price.
Don’t worry if we don’t respond immediately, it means we are checking the availability of cars and drivers to adapt to the change!
You will find all our references on the contact page.
Yes, more than 24 hours before the service.
If the date change occurs within 24 hours of the service, it is equivalent to a cancellation.
In this case there is no refund, the amount paid will be retained by the company and you will have to book a new service.
The refund is provided only if the transfer was not carried out by our company for subjective reasons or when the booking is canceled more than 24 hours before the service.
Of course, our company works in compliance with all the legal requirements of the Italian territory.
Not exactly. Although it is always about taking the customer from point A to point B, the two services differ considerably.
The most differentiating factors are the booking method, the territorial limitation (of taxis), the rates, the class of the cars, the look of the drivers and the service itself.
We have described all the points in detail in the blog section, where you can read them.
The NCC (Rental with Driver) license does not impose limits on the territoriality of the work.
MaxDrive operates on Italian, Swiss and European territory, as long as the starting or destination point is in Italy. Any of your requests will be taken care of and you will be provided with a quote.
It is possible to transport small pets inside cars.
For safety and cleanliness reasons, animals must be transported in their kennel/carrier.
Advance notice is always welcome, so that the driver can prepare the car as best as possible.
Contact us via the channels available in the contact section, with your booking data and information about the lost item.
We will take action to recover it and deliver it to you. The lost item delivery service is subject to the payment of the mileage rate from our starting point. However, before getting out of the car it is good practice to make sure you have not left anything.
We maintain a strict anti-smoking policy in the car, both for the hygiene of the car itself and for the customers who will sit after you. However, we will be happy to stop for a cigarette break whenever you wish.
For any further doubts or clarifications, do not hesitate to contact us via telephone number, whatsapp, email or using the appropriate form on the contact page. Thank you!
